Frequently Asked Questions
Everything you need to know about your next pair of skates.
How do I determine my correct skate size?
We recommend measuring your foot in centimeters (Mondopoint) for the most accurate fit. Each brand has a specific size chart located on the product page to help you choose between a snug performance fit or a more relaxed comfort fit.
What is your return policy for skates and gear?
We offer a 30-day return window for all items in brand-new, unused condition with original packaging. Please note that skates that have been used outdoors or show signs of wear on the wheels cannot be returned.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your gear ready for the weekend session.
Do you offer custom skate setups or part swaps?
Yes! We specialize in custom builds. If you would like to swap frames, wheels, or bearings on a specific boot, please contact our support team before placing your order for a custom quote.
Do you ship internationally?
We ship to most countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on the destination and package weight.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Shop Pay and Affirm for larger purchases.